Privacy Policy
Last updated: September 25, 2026
My Kept Home ("we," "us," or "our") is operated by Poole Family Capital LLC. This policy explains what information we collect when you visit our website, chat with us, or use our services, and how we use and protect it.
Information we collect
- Information you give us: your name, email address, phone number, neighborhood, the services you're interested in, and anything you share in our website form, chat, texts, emails, or calls.
- Service information: details about your home and preferences that you share so we can match you with a house manager and provide our services.
- Automatic information: basic data such as your browser type, device, pages visited, and IP address, collected through cookies and similar tools (including the Meta Pixel) to understand how our site is used and improve our advertising.
How we use your information
- To respond to your questions and requests
- To match you with a house manager and provide, schedule, and bill for our services
- To send you appointment reminders, service updates, and customer care messages
- To send marketing messages, only if you've chosen to receive them
- To improve our website and services, and to meet legal requirements
Text messaging (SMS)
If you give us your mobile number and agree to receive text messages (for example, through the chat on our website), we may text you about your inquiry, scheduling, appointment reminders, and customer care. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that help us deliver our services, such as customer service and messaging platform providers. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
We do not sell or rent your personal information. We share it only as needed to run our business, including:
- Your matched house manager, who receives the details needed to care for your home
- Service providers who help us operate, such as website hosting, form, messaging, scheduling, payment, and accounting tools. They may only use your information to provide services to us.
- When required by law, or to protect the safety and rights of our clients, house managers, or business
Cookies
We use cookies and similar technologies for a few specific purposes:
- Necessary. Required for the site to work. These cannot be turned off.
- Chat. Our chat bubble (provided by GoHighLevel) lets you message us from the site.
- Analytics and marketing. The Meta Pixel helps us understand visits and measure our advertising.
A short notice about cookies appears when you first visit; dismiss it and it will not show again. You can also set your browser to refuse or delete cookies, though some parts of the site may not work as well if you do.
How we protect your information
We use reasonable safeguards to protect your information. No method of sending or storing data online is 100% secure, but we work to keep your information safe.
Your choices
- Reply STOP to any text message to stop receiving texts.
- Use the unsubscribe link in any marketing email.
- Contact us to ask to see, correct, or delete the personal information we have about you.
Children's privacy
Our website and services are meant for adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it last changed.
Contact us
My Kept Home (Poole Family Capital LLC)
Email: info@mykepthomeco.com